Common Questions

1. How can I contact Pets Happiness?

You can contact us via e-mail at info@petshappiness.se or by filling in the form on our contact page. We aim to respond to all inquiries within 24 hours.

2. How can I return a product?
You have the right to return your product within 30 days of receipt. The product must be unused and in the same condition as when you received it. Contact our customer service for a return form and instructions.

3. Which payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard and American Express, as well as payments via PayPal and Klarna.

4. How do I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can use this link to follow the progress of your order.

5. What happens if a product is out of stock?
If a product is out of stock, it will be clearly indicated on the product page. You can choose to be notified by email when the product is back in stock.

6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only change or cancel orders that have not yet been shipped.

7. How does your 30-day return policy work?
If you are not satisfied with your product, you can return it within 30 days for a full refund. The product must be unused and in its original condition. Return shipping is paid for by the customer.

9. Do you offer any guarantees on your products?
Yes, we offer a manufacturer's warranty on defective products. If you discover a fault with your product, please contact us to arrange a replacement or repair.

We hope you find the answers to your questions here, and we look forward to helping you with your purchase at Pets Happiness!